About
Stylish hotel offering cozy rooms & 4 restaurants, plus an outdoor pool with a swim-up bar.
Contact Information
| Phone | 085888 50354 |
|---|---|
| Address | F5WP+M3Q, Chattarpur Mandir Road, Block A, Chattarpur Enclave, Mehrauli, New Delhi, Delhi 110074, India |
| Website | https://thetivolihotels.com/hotel/the-tivoli |
| Location | 28.4966351, 77.1853145 |
Categories / Tags
Reviews
Dear MUNESH,
I went to The Tivoli for a stay, and the overall experience was truly wonderful. From the moment I arrived, everything felt comfortable and well managed. The atmosphere of the hotel is very pleasant, peaceful, and beautifully maintained, which made the stay even more enjoyable.
The food was excellent—very tasty, well-prepared, and of high quality. I really appreciated the variety, hygiene, and presentation. It clearly reflects the hotel’s commitment to maintaining high standards.
I would especially like to mention MUNESH, who is a very nice and polite person. He was extremely helpful, cooperative, and supportive throughout my stay. His positive attitude and professionalism made a big difference and added a personal touch to the overall experience.
The ambience of the hotel, along with the courteous staff and calm environment, made my stay truly memorable. Overall, I was highly impressed with the hospitality, food, and service, and I would definitely like to visit and stay here again in the future.
We recently hosted a wedding at Tivoli Chattarpur. Our post-checkout experience was extremely disappointing and concerning.
The morning after checkout, we realized that we had accidentally left a box inside the locker of one of the rooms. We immediately informed the sales manager who had handled our booking, and he connected us to the front desk manager.
What followed was shocking.
Initially, the front desk manager informed us that he will check with lost and found. Then after 30 mins he told on call that the room had not yet been cleaned that entire day and that the locker was still locked. However, instead of coordinating with us to open the locker together using our code — especially after we had specifically informed them that valuables were left inside — we were later told that the locker had been opened and nothing was found inside.
Naturally, we escalated the matter to the CEO of the property. During the discussion, we were informed that, according to CCTV, the room had actually already been cleaned earlier in the day — which directly contradicted what the front desk manager had told us earlier.
Even more concerning was the fact that despite already being informed that an item was left inside the locker, the hotel still proceeded to open it without our presence, later justifying it as “protocol.”
We were also informed that three staff members had entered the room during this process, but no clear explanation, accountability, or detailed findings have been shared with us till now. The only response repeatedly given has been that “the matter is under investigation.”
The entire handling of this situation has been highly unprofessional, contradictory, and deeply disappointing — especially from a property that positions itself as a premium wedding venue. When guests trust a hotel with both their celebration and belongings, transparency and accountability are the bare minimum expected.
Now we are calling up the CEO of the property, but no replies.
Response to reply from Tivoli Management
Thank you for your response. However, your statement contains multiple inaccuracies that need to be clarified.
The item was reported the very next morning after checkout i.e 8th May and checkout was 7th May . We immediately contacted the sales manager handling our booking, who directed us to the front office manager.
The front office manager initially informed us that the item would likely be with lost & found. Shortly afterwards, we were told that the room had not yet been cleaned, the locker was still locked, and that it had now been opened but nothing was found inside.
This explanation was extremely concerning. Once the hotel had already been informed that an item was left inside a locked locker secured with our personal PIN, there was absolutely no reason for the locker to be opened internally without first contacting us and opening it in our presence. That would have been the expected and transparent process.
What further damaged confidence was the contradiction that followed. During our discussion, the CEO himself confirmed that housekeeping had already cleaned the room after checkout — directly conflicting with what the front office manager had earlier stated.
Additionally, your claim that there has been no follow-up from our side is incorrect. We attempted to contact the CEO again today and received no response.
At this stage, the issue is no longer only about the missing item. It is about contradictory statements, lack of accountability, and the complete absence of ownership in handling a serious guest concern. That is what has made this such a disappointing experience for us
Recently attended an event at The Tivoli, Chattarpur, and the experience was truly impressive. The venue is stunning—spacious, elegant, and beautifully maintained—but the real highlight was the food. Every dish was absolutely delicious, with an impressive variety that catered to all tastes.
The staff was equally commendable—professional, attentive, and always ready to assist with a warm smile, ensuring everything was seamless. It’s a fantastic choice for weddings and large gatherings. Highly recommended!
Key Highlights:
Food: Exceptional taste with a wide and impressive variety.
Ambience: Elegant, well-maintained, and expansive—especially the outdoor lawns.
Service: Courteous, professional, and highly attentive staff
Had my friend’s engagement in tivoli. So the experience was great. All thanks to Poonam who was very friendly and helpful. Exceptional services with top-notch hospitality. Best part is they have grand venues for all your events with delicious food. Perfect venues for all the functions under one roof.
Hotel services and food was delicious. And there is decor team Priya from VG design. The decor theme was absolutely beautiful and well executed. The color combination, detailing, and overall setup created a perfect ambience for the event. Thank you hotel then decor team also entertainment Rajiv thank you so much for make my day special.