The Orion - Greater Kailash - 3 Star Hotel In Delhi

​I am extremely disappointed with my stay. For a room costing over 5,000, I expected basic security and comfort, neither of which were provided.
​Security: The door did not have a proper, functioning lock, which is completely unacceptable at this price point.
​Disturbance: A door alarm went off repeatedly throughout the night, making it impossible to get any rest.
​Management needs to address these maintenance failures immediately.

via Google

Rooms are generally clean, well-maintained, and equipped with all the essentials. Housekeeping keeps standards high, so most guests find their rooms fresh and welcoming. Some reviews mention occasional issues with bathroom amenities, but overall, maintenance is solid.

via Google

My issue in this hotel is with the terrible service. Really bad experience. We stayed here for 4 days. The wifi was not working for 3 out of the 4 days. We asked and pleaded with the staff every day and it took them 3 days to fix it. Also, this hotel shuts off the hot water at night. If you want to shower at night at this hotel good luck. Garam pani nahi mile ga raat ko. Can someone please tell me, is hot water in a hotel a luxury? Sirf garam pani manga hai heera moti nahi. This was a huge issue with this hotel and when we begged the staff to leave the hot water on at night they just didn't listen. We got so frustrated with this hotel that we asked for a partial refund. Mr. Pankaj the manager at the front desk said complaint kardo koyi baat nahi (you can complaint i dont care). So I am not sure if this hotel cares about their service and customers. Will not be staying here ever again. Hot water and Wifi is basic needs for a hotel. Not asking for luxury.

via Google

What an absolute dump of a hotel and one of the worst stays I’ve ever experienced. Pankaj, the manager, is a complete disgrace and has no business working in hospitality.

My fiancé and I stayed here for 6 days with no consistently functioning Wi-Fi and no reliable hot water. Let that sink in. The hotel literally turns off the water boiler every evening to save money, so if you shower after a certain time, you’re stuck with cold water. We had to repeatedly badger them daily just to turn the boiler back on. Hot water is not a luxury—it’s a bare minimum expectation.

On top of that, there was no Wi-Fi for the first four days. Every day we were fed excuses about it being “worked on,” yet absolutely nothing improved. The TV barely had any channels, the sink in the bathroom smelled like a dirty sewage, the breakfast was weak, and the entire place looked like an unfinished, poorly maintained building that should never have been opened to guests.

The cherry on top: when my fiancé raised these issues, the clown manager Pankaj flat-out said, “I don’t care about the reputation of the hotel.” That tells you everything you need to know. Utterly unprofessional, arrogant, and clueless—a total clown.

DO NOT STAY HERE. This place cuts corners, ignores guests, and doesn’t even pretend to care. Save yourself the frustration—you will regret booking this hotel.

Also- I don’t want a copy/paste response from the hotel so please save yourself the hassle and get lost.

via Google

Misleading photos and disappointing stay

As an American traveler who has stayed in hotels across both Africa and India—including some at much lower rates—I can honestly say this was one of my most disappointing hotel experiences.

Misleading presentation:
The photos online were deceiving—either very old or heavily edited. The room we were given smelled terrible. The furniture, especially the chairs and cabinets, had a strong urine odor, and the overall space smelled damp and moldy. The bedding felt moist and unclean, and there was visible water warping on the floor and bathroom door, which made it difficult to open and close.

Room and maintenance issues:
We initially tried to overlook these problems since we were happy to have a Western toilet and overhead shower, but on the first day, our shower caused the entire bathroom to flood. I had to unplug the hair dryer out of fear of electrocution. When we called for help, the staff discovered the drain was clogged with a thick buildup of hair—clearly not cleaned between guests. On top of that, the drain wasn’t even installed at the low point, so water couldn’t flow out properly.

Although staff came promptly, they used a bath towel to mop up the dirty water—without any disinfectant—dragging it across the floor. Later, we realized our refrigerator had not been running while we were out, since power shuts off when you remove the keycard. We had food stored inside, and my husband later became ill. We strongly suspect it was due to the fridge not staying on, which feels like a cost-cutting measure on the hotel’s part.

From that point on, we wore our shoes inside because the floor no longer felt clean.

Sanitation and plumbing problems:
Two days later, dirty toilet water began seeping from around the base of the toilet. The staff initially dismissed it, took a long coffee break, and only later came to address the issue. Again, the floor was “cleaned” with a bath towel and no disinfectant. Every time we requested clean towels, we only received part of what we asked for.

The soap provided was from a push-style dispenser attached to the wall, filled with low-quality liquid soap that felt diluted and had an unpleasant scent.

Room change:
After repeated complaints, we were finally moved to a much nicer room—but by then, the frustration had overshadowed the gesture.

Other observations:
The elevator (lift) was also malfunctioning during our stay. I understand that the building is older, but proper upkeep and small improvements could easily maintain its quality and justify its rating.

We didn’t try the hotel restaurant due to multiple reviews mentioning food poisoning. Another couple in our group did eat there; while they didn’t get sick, they said the menu was limited.

Positives:
The Blue Tokai coffee shop downstairs was excellent—great service and quality coffee. The security guards were also very kind and professional. The neighborhood felt safe, though the hotel’s location is quite far from most Delhi attractions.

Overall:
For the price, the value did not align at all. The hotel’s appearance online does not match reality, and the lack of basic cleanliness, maintenance, and hygiene standards makes it impossible for me to recommend—especially at its current rate.

via Google