About
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Contact Information
| Phone | 095823 00300 |
|---|---|
| Address | Must and more, Swarn Jayanti Park, Sector 10, Rohini, Delhi, 110085, India |
| Website | https://mustandmore.in/ |
| Location | 28.7158571, 77.1151661 |
Opening Hours
| Monday: Open 24 hours |
| Tuesday: Open 24 hours |
| Wednesday: Open 24 hours |
| Thursday: Open 24 hours |
| Friday: Open 24 hours |
| Saturday: Open 24 hours |
| Sunday: Open 24 hours |
Categories / Tags
Reviews
I had an incredibly frustrating experience at Must & More Diagnostic Centre (Rohini branch) today. I arrived at 11:30 AM for a prescribed ultrasound. Upon arrival, I was told the radiologist would not be available until 3:00 PM. I waited at the reception for over two hours, only to be moved into another queue from 2:00 PM until 6:00 PM.
In total, I spent nearly 7 hours waiting for a single scan. I was consistently pushed to the very end of the list and was ultimately the last person to be seen. I strongly believe this extreme delay was because I was availing of the DAK (Delhi Arogya Kosh) facility. It felt as though direct-paying "cash" patients were being prioritized throughout the day, while scheme-based patients were made to wait indefinitely.
It is unprofessional to accept DAK patients if the facility cannot manage their time with the same respect as others.
The only positive: Once the scan was finally performed at 6:00 PM, the report was delivered very quickly (within 30 minutes). However, a fast report does not make up for an entire day wasted due to poor management and apparent bias.
Pros: Efficient reporting once the scan is done.
Cons: Unacceptable 7-hour wait time, poor communication, and deprioritization of DAK patients.
Very poor experience. I came here with my mother for an ultrasound. The hospital staff made us wait for more than 3 hours just for the ultrasound, and after that they said the report will come after 1.5 hours.
Ultrasound patients are usually asked to come on an empty stomach, and my mother had been hungry since morning. It was already 2 PM, yet the hospital staff showed no concern for the patient’s condition.
Hospitals should understand patients’ situations instead of making them wait unnecessarily. Very disappointing service and poor management.
⭐ 1 Star Extremely Disappointing Experience
I had a very frustrating experience at this medical testing lab while trying to get a Level 2 ultrasound done. Even after submitting the full fee, I had to visit the lab on two different occasions, and both times the ultrasound was not conducted due to child position inside womb.
When I requested a refund, they delayed the process, saying a particular staff member needed to come to cancel the entry. Is the patient supposed to wait indefinitely for one specific person? Is there no contingency plan? Does everything depend on a single individual? This reflects very poor management and coordination.
The behavior of the ultrasound lab operator (a lady) and the male doctor was extremely rude. Initially, they informed us that the baby’s position was “reverse.” When we politely asked for more clarity, instead of explaining properly, they rudely asked us to leave. Are patients not allowed to ask basic clarifying questions? Is this how you treat someone who has paid for your services?
Having technical knowledge of operating an ultrasound machine does not make you superior. Basic human decency, empathy, and respectful communication are equally important especially in healthcare. Patients are already anxious, particularly during pregnancy. The least expected is polite and clear communication.
I sincerely request other patients: if you are paying and expecting professional and respectful service, this is not the place for you. They collect money quickly but leave patients stranded, confused, and waiting without proper information.
Very disappointing experience.
It was a very bad experience here. Neither the way of talking to the employees nor the doctors here is right. They make the patients sit and try to become their gods and live according to their wishes. When the doctor feels like it, he goes out to drink tea. When the doctor feels like it, he goes out to talk on the phone. The service here is terrible.
Very poor experience at Must and More Diagnostic Center. Reports were delayed without proper explanation, and the staff behavior was rude and unprofessional. Service quality is similar to government hospitals but without accountability. I strongly recommend people avoid this place and choose a better diagnostic center.