About
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Contact Information
| Phone | 1800 270 7000 |
|---|---|
| Address | Ground-2nd Floor, Vijaya Building, Barakhamba Rd, Barakhamba, New Delhi, Delhi 110001, India |
| Website | https://lifeinsurance.adityabirlacapital.com/branch-locator/delhi/new-delhi/connaught-place/ |
| Location | 28.6289239, 77.2253498 |
Opening Hours
| Monday: 9:30 AM – 6:00 PM |
| Tuesday: 9:30 AM – 6:00 PM |
| Wednesday: 9:30 AM – 6:00 PM |
| Thursday: 9:30 AM – 6:00 PM |
| Friday: 9:30 AM – 6:00 PM |
| Saturday: Closed |
| Sunday: Closed |
Categories / Tags
Reviews
My experience was extremely poor and frustrating.
1. Cashless Claim Approval Error: The cashless claim was initially processed incorrectly, with the Aditya Birla agent approving a significantly reduced amount, seems compelling the patient to initially pay a difference despite the treatment being 100% covered. Fortunately, upon re-processing the claim, Aditya Birla corrected their calculation and paid the entire amount. This back-and-forth process still wasted immense time and effort, and the hospital's TPA desk remains frustrated by the frequent errors in claim processing by Aditya Birla Health Insurance.
Conflicting Submission Process: I received contradictory instructions from different customer agents regarding the submission of pre and post-hospitalization bills (one said online only, another said both online and offline).
Refusal of Service (Barakhamba Road Branch): When I visited the Aditya Birla Ground Floor, Vijaya building, Barakhamba Rd, Connaught Place, New Delhi office to submit my bills offline, agent Km. Anshu refused to process the claim and insisted I submit it online.
Unprofessional Staff: Agent Km. Anshu was completely unprofessional, ill-mannered, and provided pathetic service, creating an unnecessarily difficult situation for a simple claim process.
The service quality and consistency of information are unacceptable. I strongly advise better training and accountability for staff handling public interaction.
I had a great experience with Aditya Birla Sun Life near Barakhamba Metro. They updated my account within just 2 days, which was impressive and hassle-free. The staff was professional, helpful, and efficient throughout the process. Their prompt service and convenient location made everything smooth and stress-free. Highly recommended for anyone looking for quick and reliable financial services!
I recently visited this office to get my account updated on mutual fund folio.. there were two ladies sitting at customer desk and their behaviour was so pathetic that I can't explain l.. they were behaving worse than govt employees.. I generally not share feedback, but I saw one lady yelling at senior citizen who came for redemption and not very well aware of the procedures.
Dont take policy ever from Aditya Birla if you wants your funds to be in safe hands.LIC is best. The staff here will trouble,harass and misguide with wrong information about your policy .Try to be harsh with these staff.Beacuse whats written in policy T&C is not matching .
Very poor customer care services. Poor staff atiiquets. Arrogant and I'll mannered.
1 start as there's no other minimum rating option